Refund Policy

Short version: we don't do refunds. Cancel anytime and you keep Pro until your billing period ends — then you drop to Free. No money back, no questions about it.

Why no refunds

We're a small team building Trading OS carefully. Your subscription pays for AI calls, server time, and the engineering that ships every week. Refunds get abused by people who use a product for two weeks and then ask for their money back. We'd rather charge fair prices and stand by the work than play that game.

We'd rather lose a sale than train people to expect refunds they didn't earn. If our product isn't for you, the Free tier is real and stays free forever.

What you CAN do

• Cancel anytime from your billing settings. Keep Pro until period end. Drop to Free after.
• Come back later — your trades, journal, XP, streaks, and Founding badge stay. You can resubscribe whenever.
• Email us at hello@usetradingos.com if something genuinely broke (see exceptions below).

The exceptions

We'll refund you in these situations only:

• Our system charged you wrong — duplicate charge, wrong amount, etc. Email us. Fixed in one business day.
• You clicked the wrong button within 24 hours — accidents happen. Email us within 24 hours of the charge.
• The product broke and you couldn't use it — if Trading OS is down or core features don't work for an extended period, we'll refund the time you missed.
• Card fraud — someone used your card without permission. Email us + your card issuer immediately.

What is NOT a reason

• Changed your mind after the first 24 hours
• Didn't use the product enough
• Found something cheaper somewhere else
• Disagree with our roadmap or features
• Lost money trading. We're a journal, not a strategy that guarantees profits — see our Disclaimer for the full picture.

Founding badge if we refund you

If we process a refund, your Founding Member status for that purchase is revoked — the badge is removed and locked pricing no longer applies. Cancellation alone never affects Founding (only refunds do).

Before you file a chargeback

Please email us first at hello@usetradingos.com. We respond within one business day and prefer to resolve directly. Filing a chargeback before contacting us may suspend your account for the duration of the dispute.

How to request a refund (exception cases)

Email hello@usetradingos.com with your account email, the date of the charge, and what happened in 1–2 sentences. We respond within one business day. Approved refunds appear on your card statement within 5–10 business days via Stripe.

Updates to this policy

We may update this from time to time. Material changes go in the changelog. Continued use of Trading OS after an update means you accept the new policy.

Questions? Email hello@usetradingos.com.